Unfortunately Pathway Transport did not supply the service which they quoted and took more money than they quoted from my partner even after requiring him to complete the job.
- difficult to negotiate a time for job to be done with Pathways Transport
- didn't follow written directions to pick up location and expected these to be repeated over the phone while he searched which interrupted me while I was presenting at work
- did not bring two people to offload despite this being the quoted service. My partner assisted and hurt his back so as to avoid leaving delivery in another business' foyer while job was rescheduled
- tried to avoid delivering to the correct floor despite this being the quoted service
- took $170 when the amount agreed was $160 and my partner had provided cash as requested
Response from Pathway Transport
Hi, it’s just a misunderstanding. You listed one person required for loading and two people for loading but missed the unloading requirement. I told your partner we can do it in the evening, but he said he would help me take it upstairs. Regarding the money, your partner gave $170. I thought you had accepted that price; otherwise, we would never have done it like that. We’re sorry if it upset you.