Company had little to no communication before the move, despite multiple efforts. They pitched up late on the day. Only took around 70% of the household content. We still did around 10 loads with the car, a trailer and a UTE. Most of all, the spa bath was not taken. The biggest headache of all. I paid them in full and they promised to take the spa and other equipment the next day. Eventually, I had to organise it myself and finish the house and almost all the outdoor stuff after many empty promises. The mover only returned less than 50% of the spa cost I Paid.
I assume the mover underquoted me (despite me stating a 4 bedroom house, with stairs, boxes and a clear requirement for the spa bath), and therefore the appalling engagement. But that should not be my problem. I arranged a mover to take care of the headache. However this caused more stress than what I would have had If I just prepared and did it myself. Extremely disappointed. Will not use this service again.
Reviewed
5 months ago