Joe
I was very clear from day one and you had asked to book 16 cubic space.

Bluebridge canceled 3 sailings due to bad weather this week. Our 16 cubic was stuck in wellington and couldn't sail on time for this move. But I sent a unit from chc and had called the customer 2 days before too to ask his opinion and he chose the bigger truck I.e 19 cubic and wasn't worried it has a bed.

Do note we never charged him any extra from 16 to 19 cubics. And he himself had booked and we quoted for 16 cubics.


On move day we sent a 22 cubic truck and it had a bed for another customer from wise move booking


Thus we had allocated him 19 cubics instead of 16.

We took all of their furniture and not aware he left anything behind.

He also had booked customer loading unloading option. But we were 2 on the truck and helped him move all his furniture.

At delivery end, this is where the drama started. The apartment he was moving to had no lift and he had 5 storey building and was on the 5th floor.

My boys still helped take out all the furniture and take to level 3 for them . Turns out he didn't want to pay for extra man to turn up - which we offered him on the day and insisted us to help as he didn't have anyone from his end turn up on the day.

My boys still helped and didn't charge him any extra money. We tried to keep our professional approach and still smiled and did the job


We were told of any thing about furniture scratches till he reviewd us. Even nothing on wise messages till now

We strive our best Emma and this type of review hurts us.

Hi Finn
A bit harsh with 7.5?
everything was delivered perfectly, and comms 100%

Hello Holly

As discussed during the quoting system we had allocated a 22 cubic truck for you compared to a 25 cubic that you had listed as this was 1k cheaper and you had agreed to it.
Here is an extract from your message" Hi Jerald. Smaller but dedicated truck sounds good to us. We're fit and able to help with the move, and happy to downsize further if that helps us fit into a smaller truck. "

Our price was Cleary quoted for a 22 cubic truck for your use and that's what we sent. You had 35 cubic plus where you had stated you couldn't gift everything as planned to family and also a trailer on the day handy as you definitely knew that 22 cubics wont be enough. We still took all if not majority of your gear and your husband stated that he wanted to take boxes only which we complied with happily.
Glad however everything went ok with timeframes as we stand by our commitment to ensure smooth delivery. Kindly: Jerald