Hamilton Movers Limited

I found communication quite hard with this moving company. I had flexible pick up for a span of the week so I understand that pickup could have been any of the days but I had to reach out to find the actual day they were coming to make sure I was home. It felt like if I did not email beforehand I would have just got a call 15 minutes before they arrived without prior warning which would not have worked out if I was at work for the day already.

For the delivery I knew it would arrive 5-7 working days after pickup but on the night before they delivered they texted me close to 8pm that they could either deliver my bed at 10pm or 6:30am the next day which are both ridiculous times to offer. I asked for the morning but they said that they will do that evening instead. However at 9pm I got a message saying that the ferry was delayed and they will drop it off in the morning (I respect that the ferry delay was out of their control). The next day at 6:40am I texted asking where they were and they replied 10-15 minutes away. After an hour had passed I messaged again to no response. It wasn’t until my flatmate noticed people in hi-vis with boxes outside that we found out they arrived. This was almost and hour and a half after they said they would be there.

Everything was delivered ok in the end but due to their lack of communication I would not recommend.

This company was awesome to work with, if I need anything moved again they will be my first port of call.

I am only had an hours notice before delivery. Longer notice I could have been home to receive goods.
However they did wrap the goods to protect them until I could get home.

Can't go wrong with these guys, super dedicated and everything went really well. Thank you so much Hamilton Movers!

Absolutely DO NOT use this company. Broke our table, not responding to any communication and have taken our money with no delivery made.

Absolutely zero communication from Hamilton Movers. Very disappointed. They did finally offer a $150 refund.... but would I recommend them... the answer would be NO.

Lack of communication let them down. I knew my stuff would be a backload, but finding out exactly when it would arrive took a few days. English as a second language was their biggest problem I suspect, eg. them not knowing what an ETA is. And I didn't expect my antique chairs to not be covered on the back of the ute (the cushions weren't, they were in the cab). I'd use them again though, knowing what I know now.

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Communication was terrible, it worked out in the end but I was left thinking the company was a scam, I thought WiseMove would be the communicators, but just the introducers, so left with limited communication with a House Moving Company that are not geared up for communications efficiently (no tracking etc).
Price seemed fair though, and the guys that actually delivered the parcel were Professional and courteous, and also called 15mins before the actually delivery.
IF the communication was better, I would recommend, but I had to keep calling to find out what was happening (when they would pick up, when they would deliver etc).

Very impressed

The men who moved my belongings were friendly, helpful, willing and they worked tirelessly. I was frustrated by the forms for signing - there were changes needed to the original list of goods, (my, fault as I totally underestimated, quantities and so on) and the woman I spoke with on the phone was very patient and pleasant but when asked to sign off on the changed list I was repeatedly sent the original list. I was disappointed that the night before pick up times had been changed to the afternoon. This was a problem because based on previous assurances I had carpet cleaners due at 1.30pm. I phoned to discuss at least 3 times, nobody answered nor returned my call. Emails were sent and finally a revised time was offered, between 11- 12am. - the truck arrived after 1pm, and pickup was completed around 3.30pm. Pretty stressful for drivers, cleaners and me.
I stress, however the men shifting were great loading and unloading.
Regards
Lorraine

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First class friendly efficient and reliable. Highly recommended.

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You made a stressful move so much easier for mum. Truely grateful.

Took weeks to get relocated and were hard to get hold of. I made payment early before relocation was carried out and it was up to 4 weeks after they finally moved it after multiple follow ups from my end to ask when they were going to do the job.

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Delivery of car from North Is to South. Sadly there was not much communication in regards to the car delivery. I only knew the car was picked up from delivery address from the person at property. I had to ring and message movers to find out that it had been picked up on the Wednesday night as the transaction was put as high because I really needed the vehicle so could possibly expect it on Monday. I called again on the Friday and got through in the afternoon and was able to confirm if my deposit had been received, was also told would receive a call between 5-8pm that night in regards to the delivery/ferry crossing. Never received a call. Rang Monday morning and was told would be delivered Wednesday due to delays- which I understood as it was terrible weather that weekend. Got a text Tuesday at 9pm saying delivery between 12-2pm. Got the call Wednesday in regards to delivery address I had provided. It was a large car park so plenty of room to off load. The car was unloaded 2 blocks over in a small car park behind the 4 square which is abit tight and pokey. I walked over and met the truck driver and picked it up from there.
The people I spoke to were lovely and I am grateful for the service that they provided. I just feel that a little more effort into communication even in the form of a text message could go a long way in keeping clients informed especially when the weekend is approaching and arrangements have to be made to get to the delivery address etc. Thank you.

very delayed for delivery😞😞😞

Terrible and said will refund money but not happened

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Really happy with the service thanks

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Terrible service, no communication
Constantly lied to about the were abouts of the vehicle. They drove the vehicle on the rd to their depot when the vehicle was not road legal.

Absolutely amazing team. They worked so fast and were so friendly.
Our furniture arrived in amazing time with no damage

Delivered my spa damaged, then ghosted me 😟