Furniture And Freight Distribution Group

Hi there,
You did not enough information about the move and whatever you put was misleading.
We still charged you only labor charges as your job took 6 hours to complete with 4 movers on unloading.
Next time put it enough information or you would be getting charged more than we charged you.
To all movers keep yourself updated otherwise you will getting unjustified review like this.

Thank you so much.
You were the best to deal with.
We are glad that we could help

Hi Suzy,

The quotes that the movers offer are based on the inventory list you provide. If there are any undeclared additional items (not within reason) on the day of the job, they are always charged extra.

We had provided a 16m3 truck for your mentioned inventory of 7.5-9.1m3. However, there was no mention of extra items before the day of the move. We still loaded the 16m3 truck fully at no extra charge and mentioned that the extra charges will apply if you need a second trip of the truck (as the actual inventory turned out to be around 30m3).
We also sent an additional mover so that there is no delay in the job.

Hence, we do not think that the review is justified as we already did our best and extra with no extra charge.

Hi Nikki,

We apologise for the experience you had and hence I looked into the matter urgently.

On checking, firstly my team politely asked you if you are okay to move the job to 10am, which you said you were okay with. My team reached around 10:15 for the job and still to cover up, I had 4 movers instead of 2 to help with the loading with myself present on the job to make sure everything was on time.

I did the dismantling of the bed and there was no damage done to the beds or floor by my team. We even agreed to take extra items such as plants at no extra cost.

My team also helped moving furniture to the rooms and asked if anything else was needed. If something was missed such as the handle for washing machine, they got back to the pick up location and got the stuff.

As per the agreed quote, only the bed required dismantling. But my team agreed to dismantle the table due to restricted access. However, since they were not aware about the dismantling of table, they did not know what screws it had and what tools they will need. They only had the tools for the bed. They tried using your tools but it did not work. They still asked you if they should push the table in which might cause damage but you asked them to leave it outside then.

We have used high quality moving blankets and straps to secure the items during the transit. Since I was myself present at the job, we cannot take liability of any damage that was already there.

Out of all the jobs we have done, we have never received any damage complaint as we always take extra care during the move.


Thanks,
Pamit

Hi Chavvah, we sent a 16m3 truck for your mentioned inventory of 8.2 to 10m3. There was no mention of stairs/double storey or any dismantling in your request. The cost was only based on the initial request. We still proceeded with the same quote and included everything out of goodwill. Our team spent 6-7hrs on the job helping with all the arrangement of furniture. We had to arrange other teams for other jobs as they were getting delayed but we still asked the movers to help with everything you wanted. We still thank you for giving us the opportunity for your move.