Move was okay. Some of my furniture were disassembled and were not put back together.
Response from EcoShifter Tōtara
Hi Nica,
Thank you for your feedback. We'd like to provide some context for future customers.
When we arrived, the bed was fully assembled. To move it safely down the stairs and transport it, it had to be disassembled. As this wasn't part of the original booking, it was additional work that wasn't included in the quoted service.
Despite this, we completed the disassembly and transportation without charging any extra. Upon delivery, you confirmed that you were happy for us to leave the bed as it was and advised that you and your friends would reassemble it after we leave.
We always aim to go above and beyond for our customers whenever we can, and we're pleased we were able to complete the job safely and efficiently. For that reason, we believe your review does not accurately reflect the service we provided.
We appreciate all feedback and remain committed to providing reliable, professional service to every customer.