James, thank you for bringing your concerns to our attention. It's disappointing to learn that our service did not meet your expectations, especially regarding the dumping fee and the efficiency of our team. I hope you understand this happened at the busiest time of the year before Christmas. I hope you don't see this as an excuse but as a genuine explanation in good faith. Sometimes drivers are busy with many other tasks on hands, including the communication with customers, therfore a communcation mistake can happen.
We take your feedback seriously and will address this with our team to ensure better service in the future. We would appreciate the opportunity to discuss this further with you and resolve the matter on priority basis. - Team Ecoshifter Totara