BT Carriers

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As furniture removalists in Auckland, we are here to assist with all your furniture needs. When it comes to moving your house, we take care of everything for you, so there is no need to stress about anything.

Reviews

9.5
Exceptional
From 52 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
9.5
Professionalism
9.5
10
Ney_al
Auckland
Positive feedback received, but no comments left.
Reviewed 21 hours ago
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10
Fenrir
Auckland
The best movers we’ve had. Professional, friendly, easy to communicate. Highly recommended.
Reply from BT Carriers
Thank you so much Fenrir for your review much appreciated...
Thank you for using our services at
BT Carriers
Reviewed 4 days ago
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10
Paul
Auckland
Good service thank you
Reply from BT Carriers
Thank you Paul for the review
Reviewed 1 week ago
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10
Larissa
Auckland
Positive feedback received, but no comments left.
Reply from BT Carriers
Thank you so much, Larissa, for the review. I really appreciate it.
Reviewed 2 weeks ago
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2.0
Zac
Auckland
Booked weeks in advance, Brandon confirmed booking. Promptly called me at 7am the next day to arrange particulars. All seemed fine!

On the day of move, Brandon messaged me in the morning saying that it's impractical to move me as he'll not be in my area around the time. He didn't want to make a return trip to the area. Asked me if i could do hours earlier, which I couldn't commit to - Maybe if he had reached out earlier I could have accommodated this. Proceeded to tell me how diesel is expensive and his boys wanted to have a beer, since it was friday.

He keep texting about how the "boys" didn't think the fixed price he quoted was high enough... I reluctantly agreed to a 25% higher price as i didn't want the added stress of finding a new mover on the same day of my move. I thought this had finally been settled and i could continue with my work day.

But he kept trying to change the time to make it more convenient for other bookings he had that day, flaked on the confirmation even after we had agreed to a higher price. Eventually i had enough, i didn't trust the guy with my booking, my belongings or even to do what he said he would do. I went with a new mover and paid double the price for the peace of mind. New guy was fantastic, really put into perspective how inconsiderate Brandon was.

After i sent messages to Brandon to cancel, it didn't end there. Guy continued to insistently call me and send messages saying we could still make it work.

Horrendous experience with BT Carriers, if you stumble across this review you're lucky! Feel sorry for anyone that will engage them in the future.
Reply from BT Carriers
I want to share my experience with Zac as a director at BT Carriers, which was quite challenging. He was inflexible and unwilling to accommodate our schedules when we were around the area, particularly around lunchtime, and he was not open to earlier times either. I advise anyone considering working with Zac to be cautious about how you approach things with him. As a director of BT Carriers, we ensure that our clients are satisfied with our services. However, dealing with someone like Zac, who dislikes our operational methods, adds complexity. Our job as furniture removalists is already demanding, and his insistence on us working around his schedule, coupled with the need to travel from Flat Bush to Henderson while managing traffic, complicated the situation further. Moreover, my team was already in the area around lunchtime and had finished early on Friday.
Reviewed 2 weeks ago
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8.0
Angela
Hunua
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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9.5
Holly
Auckland
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Elliot
Auckland
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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9.0
Anna
Auckland
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Nathan
Auckland
Great communication and even better job completed
Reviewed 3 weeks ago
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10
Sarah
Auckland
Very helpful, prompt, and careful with the goods
Reviewed 3 weeks ago
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10
Reza
Auckland
Brendon and his colleagues were amazing and focused. Thank you
Reviewed 3 weeks ago
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5.5
Annaba
Auckland
They did my delivery on the day I wanted and all the gear was delivered without damage which is the main thing.
However they didnt respond to my messages on wisemove and they changed the time of delivery twice which was annoying when I needed to coordinate the delivery time with other people and ensure our dog didn't get in the way etc.
They wanted me to send a screenshot of the payment immediately after the delivery which was a bit strange.
Reviewed 3 weeks ago
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10
Boris
Auckland
Excellent, efficient, economical and friendly service. Highly recommended. Thank you!
Reviewed 3 weeks ago
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10
Evie
Auckland
Can’t recommend highly enough. Brandon went out of his way to make pick up and delivery work for everyone and was so friendly and kind with it. Such a great experience. Thanks guys 🙏
Reviewed 3 weeks ago
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10
Cporto
Auckland
Positive feedback received, but no comments left.
Reviewed 3 weeks ago
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7.5
Jim
Auckland
Nice guys, worked hard.
Reviewed 4 weeks ago
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10
Kurt
Auckland
Positive feedback received, but no comments left.
Reviewed 4 weeks ago
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9.5
Xanthe
Auckland
Brandon was very helpful, generous and careful with my furniture. On time, accommodating and went above and beyond to make sure my move was as seamless as possible. I would absolutely recommend his moving service.
Reviewed 4 weeks ago
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10
Marisa
Auckland
Positive feedback received, but no comments left.
Reviewed 1 month ago
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10
Natalie
Auckland
Positive feedback received, but no comments left.
Reviewed 1 month ago
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8.5
Saif13
Auckland
Positive feedback received, but no comments left.
Reviewed 1 month ago
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9.0
Ingrid
Auckland
Great service and pricing with professionalism in handling the small and bulky items.
Reviewed 1 month ago
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10
Janet
Auckland
Very impressed with the service from the guys from BT Carriers today. From start to finish - fast efficient response to my initial enquiry; great communication today keeping me updated as to timing of pickup and delivery and friendly professional team. Thanks guys, much appreciated.
Reviewed 1 month ago
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8.0
Elizabeth
Auckland
Positive feedback received, but no comments left.
Reviewed 1 month ago
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8.0
Steve
Auckland
They did exactly what they said. My friend who used to do this was also impressed. Got them to do some more work, all good
Reviewed 1 month ago
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10
Dan-jm
Wellsford
Fast and efficient, highly recommended
Reviewed 1 month ago
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9.5
Moira
Auckland
On time. moved goods quickly and efficiently.
Reviewed 1 month ago
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10
Ajith
Auckland
Positive feedback received, but no comments left.
Reviewed 1 month ago
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10
Adam
Auckland
Great to deal with! Great service. Thanks :)
Reviewed 1 month ago
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